Question 1

Can I preorder a style/design that is not available?

Accepted Answer

Yes, you can. Simply fill in the preorder form or email us at contact@vickys-ohbaby.comand we will get back to you within 24-48 hours. If the style / design is available for order, we will email an invoice or get in touch with a quote and request payment. Once payment is received, we will try our very best to dispatch your order as soon as we can. Please be patient with us and kindly give us 7-14 working days to source, process and dispatch your order. We will keep you informed and updated through the process.

Question 2

How quick can I get a preorder in?

Accepted Answer

We will try our very best to source this for you as quickly as possible and keep you updated at all times. Sometimes, it can take us 24-48 hours to source this item for you and if you are within VIC, you may receive it that same week of your order. Most preorders would take approx 2-3 weeks for sourcing, handling and shipping.  At times, the design is no longer in stock in a particular size. If this is the case, we will offer you an alternative or money back guarantee if we cannot get the style you want in or by the required time frame.

Question 3

How often is stock updated?

Accepted Answer

We try our very best to update stock on our website listings once every fortnight, particularly as we sell on various platforms and at markets / events.  New stock is ordered monthly and usually reflected on our product listings once unpacked.

Question 4

Do you offer gift vouchers?

Accepted Answer

We do! They are under products, labelled Gift Vouchers. They come in $20, $30, $50, $100 at this stage.  In purchase notes, please add your relative / friend / loved one’s name and a message. We will email them their special code to use on the site along with your message.

Question 5

Can I use mutiple gift vouchers in one order?

Accepted Answer

Unfortunately, one gift voucher is per transaction per person, so you wouldn’t be able to use them all at once.

Question 6

How do I get special deals / discounts on your site?

Accepted Answer

If you are a returning customer, you may receive a loyalty discount for coming back to buy.(Note: You would have to sign up to become a returning customer / subscriber). Discount vouchers cannot be used on items already on sale.

Question 7

Does the voucher discount apply to the full order?

Accepted Answer

Yes, per purchase, and only one voucher per purchase. (Note: Each voucher would have its own terms / conditions stated on the voucher)

Question 8

I cannot see where to enter my voucher discount code.

Accepted Answer

The voucher discount is applied only at Cart. You can enter this upon Checkout.

Question 9

What are your postage / shipping fees

Accepted Answer

We offer a flat rate of $7.95 shipping fees. If you are in the Bayside local area, you get Free local delivery. Just enter your postcode into our system and it would calculate this automatically for you.

Question 10

Do you ship overseas?

Accepted Answer

Due to extensive postage costs, we do not ship internationally and only within Australia at this stage.

Question 11

Do you offer pick up?

Accepted Answer

If you are based local, we are happy for you to pick up either at our Chelsea store or at our collection point in Highett, VIC, via pick-up time windows that would be supplied to your email address.    This can be arranged.    There is free shipping within VIC.

Question 12

When are items dispatched?

Accepted Answer

Items are often dispatched 1-2 business days after an order has been made.    Please ensure orders are booked before 8pm each day to get next business day dispatch as our courier is booked then.

Question 13

Who do you use as a postal option?

Accepted Answer

We use Sendle couriers and Australia Post.    If you prefer Australia Post, please add this in your order notes. Please also note that Australia Post charges us much more, depending on postcode, and at times, it may not be feasible for us to carry out your preference. If you still wish to opt for your preferred postal carrier, this may incur a slight add-on cost for preferred delivery. Please contact us on fees at contact@vickys-ohbaby.com

Question 14

What sort of payment methods do you accept?

Accepted Answer

Cash on delivery, card on delivery (no surcharge), all credit card payments accepted, Paypal. (Note: Credit card and Paypal fees may apply.)

Question 15

Are all prices in Australian dollars?

Accepted Answer

Yes, all prices are in Australian dollars and inclusive of GST.

Question 16

How can I submit a review on the products I love?

Accepted Answer

We would love if you can leave a great review for us, to help promote and support our little business.   You can like and follow us on our Facebook page. You can submit a review via our Facebook page on www.facebook.com/vickysohbaby/   You can like and follow us on our Instagram page @vickysohbaby

Question 17

I have a question that isn't on FAQs

Accepted Answer

Please email contact@vickys-ohbaby.com OR use the Contact Us form to write us a message and we will get back to you within 24-48 hours.

We are always in the hunt for new products.

If you see something that could compliment our range or something you think bubs / little ones would love or benefit from, please contact us.

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